Senior Manager Reputation & Corporate Communications

Senior Manager, Reputation & Corporate Communications Public Relations & Corporate Affairs (Marketing & Communications)
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About Team
The corporate communications team plays a pivotal role in Xero's corporate profile and reputation management.
The team leads Xero's listed-company announcements and communications, executive profiling and company communications narrative.
It is part of Xero's broader global communications team, and works closely with key people across Xero's region communications teams, investor relations, finance, and legal.

How you'll make an impact
This is a business-critical position that has become available due to an internal promotion.
The role requires a unique blend of commercial acumen, communications excellence and leadership to recognise and mitigate reputation issues before and when they happen.
In this high profile role, you will work with stakeholders to manage the communications for live issues and crises that impact our customers, partners and Xero's brand and reputation.
You'll be responsible for important areas in Xero's internal and external reputation communications, and you'll help to execute relevant areas of Xero's global communications strategies and plans.
You'll need to take a cross-organisational view to help successfully manage business stakeholders and Xero's external brand.
You'll also understand global data security compliance in countries and cyber-security exposures (GDPR - UK, Notifiable Data Breach - Australia).
What you'll do
Manage our communications during live issues and crises that impact Xero customers, partners and the Xero brand
Anticipate emerging risks and put in place proactive steps to mitigate wider reputational issues
Support our Customer Incident Management Team and Crisis Management team by providing advice, decisions and help with executing communications
Understand and represent Xero's customers and operating environments to help with quality advice and decision making
Work on proactive and reactive positioning of Xero on projects / campaigns that are key to supporting our reputation globally
Build and maintain close working collaboration with Xero's leaders, global and regional communications teams, and technology, product, legal, security, social media and marketing teams based around the world
Manage multiple projects and stakeholders while delivering and implementing well thought out strategies and plans
Utilise media measurement tools to provide analysis of trending issues and provide guidance and proactive plans to help us prepare and respond
Write compelling, jargon-free communications for multiple stakeholders
What you'll bring with you
You will have at least 8-10 years of direct communications experience in-house at a listed company providing advice at a senior level.
You will be highly energetic, resilient, passionate and focussed to deliver on strategies and objectives, and you'll possess a strong knowledge and understanding of current trends in online and social media.
Experience in issues management with a focus on reactive communications
Listed company corporate communications experience
Proven expertise in corporate communications delivering communications strategies for large scale programmes of work
Worked in a senior communications role within a global company
Demonstrated experience working with senior stakeholder groups
Understanding of financial markets, technology and global businesses
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