Senior Design Researcher - Inventory

Xero Limited
US - California - Anaheim
May 23, 2024
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• Senior Design Researcher - Inventory
•

Calgary, CA / Product Design / Permanent Remote Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero,our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

• How youll make an impact
•

Our team researches, analyses and shares insights about the attitudes and behaviors of people that currently use Xero, as well as those who dont yet but might in the future.
You'll be supporting a new inventory product group working with the LOCATE inventory team.
This feature will have immediate impacts on our business and strategy in the Americas and globally.

Youll be learning about peoples lives outside of their interactions with Xero, and observing their experience using Xero.
Youll identify where people get stuck and why.
Youll help the wider business focus on the most critical user problems and opportunities that we can address then help discern if the changes we make get the results we want.

Our researchers work closely with others in the design team, engineers, and product management.
Youll join a team of 12 specialist design researchers who work within our 85-strong design team that includes product designers and content strategists.
Were spread around the globe, with people based in New Zealand, Australia, the United States, and Canada.
Despite the distance, were a tight-knit and collaborative group.
• Understand complex needs across product teams in order to design and lead research programs that inform particular teams as well the wider product group

+ Work with others to develop an improved understanding and impact of the role of design research in our processes

+ Identify user needs and problems through a variety of research methods, such as:
interviews, usability testing, site visits and observation, diary studies, generative research, data analysis, and others as required.

+ Generate insights from your research.
Identify different user types and profiles, based on behaviors and attitudes, usage patterns, industries, roles, locations and other relevant characteristics

+ Communicate user problems and user needs to the wider business in a way that easily translates your insights into actionable solutions

+ Collaborate with product and design teams to implement solutions that fix user problems and address user needs

+ Conduct follow up research to determine the success of those solutions

+ You enjoy the challenge of making the complex simple, and you wont mind a bit of travel to make sure we get the best possible results

• What youll bring with you (Critical competencies)
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+ Designing and conducting research using a variety of methods

+ Highly developed analytical skills you can distill whats important in your research and present it in ways that mean others understand too

+ Ability to manage cross-functional stakeholders.

+ Systemic and strategic thinking you can join up your research with other data and research we have with Xero, and with trends and data from outside Xero.

+ Communication skills you can effectively communicate your ideas using a variety of approaches to all levels of the business

+ Collegial skills youre a organized, passionate, pragmatic and empathetic colleague, seeking to improve what we build, and how we do it

• What youll bring with you (Experience)
•

+ 5+ years experience conducting and leading design or UX research

+ Experience working within or alongside product teams

+ Experience researching for digital products

As a permanent remote worker at Xero we want to ensure you are getting the same #beautiful employee experience as our in-office Xeros.
Permanent remote Xeros will benefit from a virtual ergonomic work assessment and funding to assist with the improvement of your at home work setup.
Xero will also fund up to 4 trips a year to your most relevant region Xero office.
You are part of our #team and we want to see you thrive!

This role will preferably be based in the mountain or pacific time zone.

At Xero, we are empowered to bring our whole self to work.
Our collaborative and inclusive culture is one were immensely proud of.
We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate.
We care about learning together and celebrate our teams continuous improvement and career development.

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies.
We also support flexible working arrangements that allow you to balance your work, your life and your passions.
Our Canadian Xero family includes Hubdoc, an automated data capture platform and we have offices in Toronto, Calgary, and Vancouver.
From the moment you step through our doors, youll feel welcome and supported to do the best work of your life.

Read the full job description and apply online on the recuiter's web-site

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