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Propsito General

El Onboarding Specialist es el responsable de programar reuniones con nuevos clientes para darles la bienvenida y establecer el canal de comunicacin. El especialista en incorporacin ser responsable de supervisar los tickets activos y su finalizacin para entregar los primeros productos para la revisin del cliente. Actuar como punto de contacto para todas las consultas de nuevos clientes, con el objetivo final de pasar la cuenta al equipo correspondiente.

Responsabilidades principales

  • A cargo de todo el proceso de onboarding de un nuevo cliente de la empresa.
  • Asegurar la creacin y publicacin exitosa de todos los productos digitales del cliente; trabajando de la mano con el Departamento de Produccin y Ventas.
  • Desarrollar y crear productos y contenidos multimedia, para medios impresos y digitales.
  • Explicar a cada nuevo cliente los productos y servicios adquiridos para entender sus necesidades especficas.
  • Cree nuevos tickets y supervise los tickets activos para garantizar su finalizacin y entrega para la revisin del cliente.
  • Responsable de crear titulares y cuerpos de texto concisos, cautivadores e innovadores orientados a las necesidades del cliente.
  • Lluvia de ideas y colaboracin constante con el equipo para nuevas ideas y estrategias.
  • Creacin y entrega de primeros productos (sitio web/ GBC/ GMB/ Video Montage/ perfil).
  • Transmita toda la informacin relevante relacionada con el caso con informacin detallada y completa.
  • Se pueden asignar otras funciones relacionadas.
Requisitos de educacin, habilidades y experiencia
  • Se prefiere una Educacin en Mercadeo Digital, Comunicacin, o un campo relacionado.
  • Mnimo dos (2) aos de experiencia directa escribiendo para agencias de publicidad/marketing, relaciones pblicas, medios o revistas.
  • Habilidades excepcionales para atencin al cliente.
  • Excelentes habilidades de comunicacin verbal y escrita tanto en ingls como en espaol.
  • Pensador y planificador creativo e innovador.
  • Confiado en producir trabajos en mltiples plataformas.
  • Familiaridad con la colocacin de palabras clave, el anlisis y el SEO.
  • Capaz de realizar mltiples tareas, priorizar y administrar el tiempo de manera eficiente.
  • Habilidades informticas competentes, incluido Mac y software de oficina basado en la nube.
  • Buenas habilidades interpersonales y comunicacin con todos los niveles de gestin.
  • El candidato ideal tendr una actitud positiva y sabr resolver problemas.

Read the full job description and apply online on the recuiter's web-site

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