Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, makea difference and be part of a culture where individuality is noticed and valued every day.
Operations Manager Contact Center Operations
Are you a strategic leader with a passion for driving operational excellence in Contact Center Operations?
Conduent is seeking an experienced Operations Manager to join our expanding Support Team. If you have a proven track record of managing and optimizing contact center operations, we want to hear from you. Join us in shaping the future of operational efficiency in contact center operations!
Responsibilities:
Develop and implement strategic initiatives to optimize call center operations and enhance overall efficiency.
Analyze key performance indicators to monitor and improve call center performance.
Identify and implement process improvements to streamline operations and enhance the customer experience.
Lead and mentor a team of supervisors and analysts to achieve operational goals.
Manage the budget for call center operations, ensuring cost-effectiveness and efficiency.
Collaborate with other departments to implement cross-functional initiatives.
Requirements:
Minimum of 5 years in a managerial role within a call center or telecommunications environment.
Proven ability to think strategically and execute initiatives to optimize operations.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent leadership and team management skills.
Effective communication skills to collaborate with cross-functional teams.
Ability to adapt to changes in processes and technologies.
In-depth understanding of contact center technologies and telecommunications systems.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our companys and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
GrapeTree Medical Staffing Hospital
United States - MO - MO - st. louis
May 23, 2024
GrapeTree Medical Staffing Hospital is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: Cardiac Cath Lab • Discipline: RN • Start Date: 06/03/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...
United States - MO - MO - st. louis
May 24, 2024
Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: • Oncology • Discipline: • RN • Start Date: • ASAP • Duration: • 13 weeks • Employment Type: • Travel • As one of the largest Healthcare jobs placement...
United States - MO - MO - st. louis
January 16, 2024
Host Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in St. Louis, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/12/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host Healthcare is an...
United States - MO - MO - st. louis
May 17, 2024
Premier Medical Staffing is seeking a travel MRI Technologist for a travel job in Saint Louis, Missouri. & Requirements • Specialty: • MRI Technologist • Discipline: • Allied Health Professional • Start Date: • 07/01/2024 • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days •...
United States - MO - MO - memphis
May 14, 2024
RTG Medical-Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Memphis, Missouri. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 06/17/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...
United States - MO - MO - springfield
May 30, 2024
Aureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Springfield, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • Duration: 9 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Estimated...
United States - MO - MO - st. louis
May 23, 2024
Focus Staff is seeking a travel nurse RN Med Surg for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/01/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Focus Staff is seeking a...
United States - MO - MO - kirksville
May 29, 2024
Host Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Kirksville, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/17/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host Healthcare is an...
United States - MO - MO - summit
May 25, 2024
Next Move Inc is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Lee's Summit, Missouri. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 07/01/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - MO - MO - st. louis
May 23, 2024
Supplemental Health Care is seeking a travel CT Technologist for a travel job in Saint Louis, Missouri. & Requirements • Specialty: • CT Technologist • Discipline: • Allied Health Professional • Start Date: • ASAP • Duration: • 13 weeks • Employment Type: • Travel • Supplemental Health Care is...
United States - MO - MO - cedar hill
May 22, 2024
PHP is seeking a travel Physical Therapist for a travel job in Cedar Hill, Missouri. & Requirements • Specialty: • Physical Therapist • Discipline: • Therapy • Start Date: • 06/10/2024 • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days • Employment Type: • Travel PHP Job ID #270646....
United States - MO - MO - lees summit
May 28, 2024
Host Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Lees Summit, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/24/2024 • Duration: 13 weeks • 40 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host Healthcare is an...
United States - MO - MO - st. louis
May 25, 2024
Host Healthcare is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 07/01/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - MO - MO - st. louis
May 23, 2024
Premier Medical Staffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: • Med Surg / Telemetry • Discipline: • RN • Start Date: • 07/01/2024 • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours, nights •...
United States - MO - MO - st. louis
May 28, 2024
Host Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in St. Louis, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/24/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host Healthcare is an...
United States - MO - MO - washington
January 15, 2024
Host Healthcare is seeking a travel nurse RN Telemetry for a travel nursing job in Washington, Missouri. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 06/11/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host Healthcare is an...
United States - MO - MO - blue springs
April 25, 2024
LanceSoft is seeking a travel Speech Language Pathologist for a travel job in Blue Springs, Missouri. & Requirements • Specialty: • Speech Language Pathologist • Discipline: • Therapy • Start Date: • ASAP • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days • Employment Type: • Travel...
United States - MO - MO - chesterfield
May 21, 2024
Host Healthcare is seeking a travel MRI Technologist for a travel job in Chesterfield, Missouri. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 06/17/2024 • Duration: 8 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel...
United States - MO - MO - st. louis
May 28, 2024
Uniti Med is seeking a travel nurse RN Med Surg for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/24/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Uniti Med Partners Job ID #....
United States - MO - MO - rolla
February 26, 2024
Host Healthcare is seeking a travel Echo-Vascular Technician for a travel job in Rolla, Missouri. & Requirements • Specialty: Echo-Vascular Technician • Discipline: Allied Health Professional • Start Date: 06/05/2024 • Duration: 8 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - MO - MO - st. louis
May 30, 2024
Advantis Medical is seeking a travel CT Technologist for a travel job in Saint Louis, Missouri. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 06/10/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, nights • Employment Type: Travel...
United States - MO - MO - columbia
May 29, 2024
Medical Solutions is seeking a travel nurse RN Med Surg for a travel nursing job in Columbia, Missouri. & Requirements • Specialty: Med Surg • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel We're seeking talented healthcare professionals...
United States - MO - MO - st. louis
May 30, 2024
Cross Country Allied is seeking a travel Mammography Technologist for a travel job in Saint Louis, Missouri. & Requirements • Specialty: Mammography Technologist • Discipline: Allied Health Professional • Start Date: 07/01/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days •...
United States - MO - MO - jefferson city
May 20, 2024
Medical Solutions LTC is seeking a travel nurse RN Rehabilitation for a travel nursing job in Jefferson City, Missouri. & Requirements • Specialty: Rehabilitation • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel We're seeking talented...
United States - MO - MO - washington
April 1, 2024
RTG Medical-Nursing is seeking a travel nurse RN Telemetry for a travel nursing job in Washington, Missouri. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel RTG Medical Job ID #43fvf. Pay...
United States - MO - MO - springfield
May 16, 2024
Cross Country Nurses is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Missouri. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 06/17/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - MO - MO - st. louis
May 8, 2024
MedPro Healthcare Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Saint Louis, Missouri. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 06/03/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...